MM
Motswalo M
1 reviews | Active since Feb 2018
08 Oct 2025, 20:13
claims
regarding claims, I got ****** and they stole my phone which was contracted with Fone yam. I am still on contract with them, Samsung A05. They don't respond to my emails, I have been sending millions of the everyday, the consultant told me that if you send from PostNet they respond fast, why would i use money to send an email while I could use my own email to send? even today i haven't got any response.
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Replies (2)0
Replies (2)
Foneyam's replyOfficial
09 Oct 2025, 13:51Hello Motswalo,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's reply09 Oct 2025, 13:51
Official
Hello Motswalo,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's replyOfficial
09 Oct 2025, 14:12Hello Motswalo,
As per telephonic conversation we have escalated the documents to the relevant department.
Our turn-around time for claims is 5-7 days after documents have been received.
This matter will be marked as resolved.
Sincerely
FoneYam Customer Services
As per telephonic conversation we have escalated the documents to the relevant department.
Our turn-around time for claims is 5-7 days after documents have been received.
This matter will be marked as resolved.
Sincerely
FoneYam Customer Services
Foneyam's reply09 Oct 2025, 14:12
Official
Hello Motswalo,
As per telephonic conversation we have escalated the documents to the relevant department.
Our turn-around time for claims is 5-7 days after documents have been received.
This matter will be marked as resolved.
Sincerely
FoneYam Customer Services
As per telephonic conversation we have escalated the documents to the relevant department.
Our turn-around time for claims is 5-7 days after documents have been received.
This matter will be marked as resolved.
Sincerely
FoneYam Customer Services