LM
Lesego M

1 reviews | Active since May 2025

20 May 2025, 13:47

CLAIM NOT RESOLVED!!

I submitted a claim almost a week ago, submitted everything the consultant said to submit but no response has been made but when it's time to pay they call like crazy. I expected better from this company

0
Replies (5)
Foneyam
Foneyam's reply21 May 2025, 12:13
Official
Hello Lesego,                                                                                                                                                                   

Thank you for getting in touch with us to raise your concerns.                                                                                                                                                                                                            
     
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  

Sincerely                                                                                         
FoneYam Customer Service
LM
Lesego M's update21 May 2025, 12:16
Reviewer Update
Will wait for your response
Foneyam
Foneyam's reply21 May 2025, 14:23
Official
Hello Lesego,                                                                                                                                                                   

We attempted to contact you but were unsuccessful.

Please note that an email has been sent to you regarding the documents we require in order to proceed with your claim. 

Kindly review the email and provide the requested documents at your earliest convenience so we can assist you further.
                                                                                                                        
Sincerely                                                                                         
FoneYam Customer Service
LM
Lesego M's update21 May 2025, 15:10
Reviewer Update
I did respond to the email, my query was attended to, thank you
Foneyam
Foneyam's reply22 May 2025, 10:22
Official
Hello Lesego,  
 
Based on your account status, we can confirm that your query has been resolved.
 
Thank you for affording us the opportunity to assist.
 Sincerely                                                                                         

FoneYam Customer Service