Claim not processed and contract written off without explanation

Good day,

I am writing to formally lodge a complaint regarding my experience with FoneYami.

My claim was not processed, and my contract was written off during the claims stage. This happened despite ongoing back-and-forth communication where I provided all relevant supporting documents as requested.

I fully comp**** throughout the process and submitted everything required from my side. However, I have not received any proper explanation as to why the claim was not processed or why the contract was written off.

There has been no clear feedback or resolution, despite my follow-ups.

I am requesting:

A full explanation for why my claim was not processed Confirmation of why my contract was written off A detailed review of all submitted documents A proper resolution or reconsideration of my case

This matter is unacceptable, as I have comp**** with all requirements and have been left without clarity or resolution.