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Sifiso H

1 reviews | Active since Jan 2026

07 Jan 2026, 10:17

Claim failure

I lost my phone in November 2025 ,I did sent them details ,they approved it on 29 Dec while they know the contract ended on 28 december.it ended before they sort me out and I didn't HV credit. They sent me that it's approved when I get to the shop they said phone is no longer on contract I called them they said give us 48 hours to fix it .now it's another week no update . Coz it took two months for them to approve my claim now this .it's boring coz now am using someone s phone

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Replies (2)
Foneyam
Foneyam's reply07 Jan 2026, 12:57
Official
Hello Sifiso,
 
 Thank you for getting in touch with us to raise your concerns.                                                                                                                                                                                                               
 As per our telephonic discussion, we have escalated your query to the relevant department for further assistance.                                                                                                                          
 Sincerely                                                                                         
 FoneYam Customer Services
Foneyam
Foneyam's reply07 Jan 2026, 16:07
Official
Hello Sifiso,
 
 Thank you for getting in touch with us to raise your concerns.                                                                                                                                                                                                               
 As per our telephonic discussion, please go and collect your claim device within 7 days.    
                                                                                                            
 Sincerely                                                                                         
 FoneYam Customer Services