LN
Lihle N
1 reviews | Active since Jan 2026
23 Jan 2026, 13:35
****** claim
The worst experience they lie and say the insurance will take 72 hours but when you claim it's 30 days or more. I have just claimed after being ****** at gun point with my young child and now they send me an email saying my claim is canceled and my must continue to make monthly payments!!! This is stressful my whole life is linked to my phone . I can not access my emails, social media and work documents . Now l must wait and extra 30 days to find out what is happening. Their agents at stores are useless as well as the call centre agents . I need help l sent all necessary documents involving the case but still nothing. The affidavit by the police has the case number and incident date. Which they claim is not there.
Helpful (0)
Replies (5)0
Replies (5)
Foneyam's replyOfficial
23 Jan 2026, 16:09Hello Lihle,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's reply23 Jan 2026, 16:09
Official
Hello Lihle,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
23 Jan 2026, 16:37Hello Lihle,
As per our recent telephonic conversation we can confirm that the documents have been received and is with our claims department for further review.
Kindly note that the claims turn around time is 30days after all documents have been recieved. Furthermore this matter will be marked as resolved based on the feedback provided.
Sincerely
FoneYam Customer Services
As per our recent telephonic conversation we can confirm that the documents have been received and is with our claims department for further review.
Kindly note that the claims turn around time is 30days after all documents have been recieved. Furthermore this matter will be marked as resolved based on the feedback provided.
Sincerely
FoneYam Customer Services
Foneyam's reply23 Jan 2026, 16:37
Official
Hello Lihle,
As per our recent telephonic conversation we can confirm that the documents have been received and is with our claims department for further review.
Kindly note that the claims turn around time is 30days after all documents have been recieved. Furthermore this matter will be marked as resolved based on the feedback provided.
Sincerely
FoneYam Customer Services
As per our recent telephonic conversation we can confirm that the documents have been received and is with our claims department for further review.
Kindly note that the claims turn around time is 30days after all documents have been recieved. Furthermore this matter will be marked as resolved based on the feedback provided.
Sincerely
FoneYam Customer Services
LN
Lihle N's updateReviewer Update
23 Jan 2026, 17:32Thank you for your prompt response. It is still appalling that clients must go to these lengths to get good customer service and feedback. In a country where majority of South Africans do not even know about this platform Hellopeter. I have received your feedback and my new reference for my new phone thank you. But please you must do better. It is traumatizing enough to be ****** at gun point with your toddler and have to stress about insurance keeping their word while you continue to pay for the product. My twin sister will also be writing her review as she is experiencing the same appalling bad service experience as well were both ****** at gun point same t
LN
Lihle N's update23 Jan 2026, 17:32
Reviewer Update
Thank you for your prompt response. It is still appalling that clients must go to these lengths to get good customer service and feedback. In a country where majority of South Africans do not even know about this platform Hellopeter. I have received your feedback and my new reference for my new phone thank you. But please you must do better. It is traumatizing enough to be ****** at gun point with your toddler and have to stress about insurance keeping their word while you continue to pay for the product. My twin sister will also be writing her review as she is experiencing the same appalling bad service experience as well were both ****** at gun point same t
LN
Lihle N's updateReviewer Update
23 Jan 2026, 17:33At the same time with our toddlers!!! The customer service agents have been rude and shouting at her on the phone.
LN
Lihle N's update23 Jan 2026, 17:33
Reviewer Update
At the same time with our toddlers!!! The customer service agents have been rude and shouting at her on the phone.
Foneyam's replyOfficial
24 Jan 2026, 11:20Hi there Lihle,
Thank you for taking my call to discuss your experience. Our team will be reaching out to your sister to help her through her query as well.
All of the best and please stay safe.
Regards,
Foneyam Customer Services
Thank you for taking my call to discuss your experience. Our team will be reaching out to your sister to help her through her query as well.
All of the best and please stay safe.
Regards,
Foneyam Customer Services
Foneyam's reply24 Jan 2026, 11:20
Official
Hi there Lihle,
Thank you for taking my call to discuss your experience. Our team will be reaching out to your sister to help her through her query as well.
All of the best and please stay safe.
Regards,
Foneyam Customer Services
Thank you for taking my call to discuss your experience. Our team will be reaching out to your sister to help her through her query as well.
All of the best and please stay safe.
Regards,
Foneyam Customer Services