Claim cancelled with no explanation!!

I AM SO LIVID WITH FONIYAM. I LODGED A CLAIM FOR ****** DEVICE ON FRIDAY, I RECEIVE AN SMS TODAY STATING MY CLAIM HAS BEEN CANCELLED. NO CALL, NO EMAIL, NOTHING STATING THE REASON FOR THE CANCELATION. IVE BEEN PAYING FOR THIS PHONE SINCE INCEPTION OF THE CONTRACT, NEVER MISSED A PAYMENT, NEVER PAID LATE. I WAS ALWAYS UP TO DATE WITH MY PAYMENTS!!! IM A STUDENT WHO RELIES SOLELY ON THIS CELLPHONE TO STUDY AT HOME AND SUBMIT MY ASSIGNMENTS. THE SERVICE IVE RECEIVED THUS FAR, IS SO APPALLING!!!! I WOULD LIKE TO KNOW WHY MY CLAIM WAS CANCELLED AS I WILL BE TAKING THIS FURTHER. YOU ARE A ****!!!! ALL YOU WANT TO DO IT TAKE TAKE TAKE TAKE OUR MONEY!!! BUT WHEN ITS TIME TO DELIVER, NOTHING!!!!! ANGRY IS AN UNDERSTATEMENT?!!! I DEMAND ANSWERS TODAY.