Claim Cancelled Over Missing Date on Affidavit – No Phone Reply, No Email Update – One Payment Left Before Contract Ends.

I’m a FoneYam customer on a 12‑month Samsung A05 rental . My lost‑device claim was cancelled because the affidavit lacked a date — a tiny oversight I fixed immediately. Since the call centre is completely unreachable, I tried more than 20 times, and it says I must enter my ID number followed by the # key and I do that and it repeats the same thing, I re‑submitted the full, dated affidavit via email to *** on 8 Jan 2026. It’s been 6 days — zero reply, zero update on the portal. All monthly payments are up‑to‑date; only ONE left before I can buy the phone outright. This isn’t ‘slow service’ — it’s putting my final ownership at risk. I’m a single parent relying on this device for work. PLEASE respond before my last payment which is due on the 29. If not, I’ll escalate to the Financial Sector Conduct Authority and post this everywhere. I Contacted ***repeatedly — no human answered. I’m not begging I’m demanding basic communication. I Would NOT recommend FoneYam to anyone until they fix their claims response time just so that you can be at ease and wait knowing you will get a new device or give up and try to get a new one because they know it is impossible to live without a phone . It is a very painful experience — especially when you’re one payment away from owning your phone.