kD
karabo D
1 reviews | Active since Jan 2026
12 Jan 2026, 18:51
Claim
I lost my phone. was told to call their number. I emailed them. was told to send all documents with case number , I did all that. and now they telling they cannot process my claim. I pay for insurance and I have been paying. now that I lost my phone and need it for work I cannot receive a new phone. this is really unproffesional and disapointing
Helpful (0)
Replies (15)0
Replies (15)kD
karabo D's updateReviewer Update
12 Jan 2026, 18:54I lost my phone 6 December and its now 12 January nothing .
kD
karabo D's update12 Jan 2026, 18:54
Reviewer Update
I lost my phone 6 December and its now 12 January nothing .
Foneyam's replyOfficial
13 Jan 2026, 14:13Hello Karabo,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's reply13 Jan 2026, 14:13
Official
Hello Karabo,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
13 Jan 2026, 15:55Hello Karabo,
We have attempted to contact you with no success.
Please advise on a convenient time to call .
Sincerely
FoneYam Customer Services
We have attempted to contact you with no success.
Please advise on a convenient time to call .
Sincerely
FoneYam Customer Services
Foneyam's reply13 Jan 2026, 15:55
Official
Hello Karabo,
We have attempted to contact you with no success.
Please advise on a convenient time to call .
Sincerely
FoneYam Customer Services
We have attempted to contact you with no success.
Please advise on a convenient time to call .
Sincerely
FoneYam Customer Services
kD
karabo D's updateReviewer Update
13 Jan 2026, 18:06i am available from 8 am to 4 pm
kD
karabo D's update13 Jan 2026, 18:06
Reviewer Update
i am available from 8 am to 4 pm
kD
karabo D's updateReviewer Update
13 Jan 2026, 18:08you have not called me, I always have my phone on me. I am writing here because its been a month now and I am struggling at work without a phone that i have been paying before it got lost with insurance and no hesitation.
kD
karabo D's update13 Jan 2026, 18:08
Reviewer Update
you have not called me, I always have my phone on me. I am writing here because its been a month now and I am struggling at work without a phone that i have been paying before it got lost with insurance and no hesitation.
Foneyam's replyOfficial
15 Jan 2026, 09:15Hello Karabo,
We have attempted to contact you with no success.
Please advise on a convenient time to call.
Sincerely
FoneYam Customer Services
We have attempted to contact you with no success.
Please advise on a convenient time to call.
Sincerely
FoneYam Customer Services
Foneyam's reply15 Jan 2026, 09:15
Official
Hello Karabo,
We have attempted to contact you with no success.
Please advise on a convenient time to call.
Sincerely
FoneYam Customer Services
We have attempted to contact you with no success.
Please advise on a convenient time to call.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
16 Jan 2026, 16:50Hello Karabo,
We have attempted to contact you on three separate occasions, but unfortunately have not been able to reach you.
As we require additional information from you in order to proceed, this matter will be closed due to unsuccessful contact. Please urgently get in touch with us using the details below so that we can continue assisting you:
Contact Centre: ***
Email: ***
Sincerely
FoneYam Customer Services
We have attempted to contact you on three separate occasions, but unfortunately have not been able to reach you.
As we require additional information from you in order to proceed, this matter will be closed due to unsuccessful contact. Please urgently get in touch with us using the details below so that we can continue assisting you:
Contact Centre: ***
Email: ***
Sincerely
FoneYam Customer Services
Foneyam's reply16 Jan 2026, 16:50
Official
Hello Karabo,
We have attempted to contact you on three separate occasions, but unfortunately have not been able to reach you.
As we require additional information from you in order to proceed, this matter will be closed due to unsuccessful contact. Please urgently get in touch with us using the details below so that we can continue assisting you:
Contact Centre: ***
Email: ***
Sincerely
FoneYam Customer Services
We have attempted to contact you on three separate occasions, but unfortunately have not been able to reach you.
As we require additional information from you in order to proceed, this matter will be closed due to unsuccessful contact. Please urgently get in touch with us using the details below so that we can continue assisting you:
Contact Centre: ***
Email: ***
Sincerely
FoneYam Customer Services
kD
karabo D's updateReviewer Update
17 Jan 2026, 16:00You have not called me and you have not assisted
This is very dissapointing from foneyam . Will definitely not recommend it to anyone
This is very dissapointing from foneyam . Will definitely not recommend it to anyone
kD
karabo D's update17 Jan 2026, 16:00
Reviewer Update
You have not called me and you have not assisted
This is very dissapointing from foneyam . Will definitely not recommend it to anyone
This is very dissapointing from foneyam . Will definitely not recommend it to anyone
kD
karabo D's updateReviewer Update
17 Jan 2026, 16:24Thank you for the call I received there is some movement now with my claim , just waiting to be approved . I am a bit relieved but will be happy when I get my phone
kD
karabo D's update17 Jan 2026, 16:24
Reviewer Update
Thank you for the call I received there is some movement now with my claim , just waiting to be approved . I am a bit relieved but will be happy when I get my phone
Foneyam's replyOfficial
17 Jan 2026, 16:24Hello Karabo,
Thank you for getting in touch with us to raise your concerns.
As per our telephonic conversation, please forward the required documents, and further feedback will be provided to you once received.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
As per our telephonic conversation, please forward the required documents, and further feedback will be provided to you once received.
Sincerely
FoneYam Customer Services
Foneyam's reply17 Jan 2026, 16:24
Official
Hello Karabo,
Thank you for getting in touch with us to raise your concerns.
As per our telephonic conversation, please forward the required documents, and further feedback will be provided to you once received.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
As per our telephonic conversation, please forward the required documents, and further feedback will be provided to you once received.
Sincerely
FoneYam Customer Services
kD
karabo D's updateReviewer Update
18 Jan 2026, 13:26I have been submitting the documents
kD
karabo D's update18 Jan 2026, 13:26
Reviewer Update
I have been submitting the documents
kD
karabo D's updateReviewer Update
19 Jan 2026, 12:30I sent again today to the same email
You guys are really just giving me the run around I hace been sensing to the same same email. Why the stall
You guys are really just giving me the run around I hace been sensing to the same same email. Why the stall
kD
karabo D's update19 Jan 2026, 12:30
Reviewer Update
I sent again today to the same email
You guys are really just giving me the run around I hace been sensing to the same same email. Why the stall
You guys are really just giving me the run around I hace been sensing to the same same email. Why the stall
kD
karabo D's updateReviewer Update
20 Jan 2026, 20:39 I have resent the required documents four times to the claims department. Each time, they tell me they have not received anything , but i kept sending to the same email they provided , why the delay. no follow up nothing, its going to 2 months now and my contracts end soon.
kD
karabo D's update20 Jan 2026, 20:39
Reviewer Update
I have resent the required documents four times to the claims department. Each time, they tell me they have not received anything , but i kept sending to the same email they provided , why the delay. no follow up nothing, its going to 2 months now and my contracts end soon.
Foneyam's replyOfficial
21 Jan 2026, 09:13Hello Karabo,
We have attempted to contact you with no success.
The document have not been received on our end, if you require further assistance please contact us on ***alternatively you can email: ***
Sincerely
FoneYam Customer Services
We have attempted to contact you with no success.
The document have not been received on our end, if you require further assistance please contact us on ***alternatively you can email: ***
Sincerely
FoneYam Customer Services
Foneyam's reply21 Jan 2026, 09:13
Official
Hello Karabo,
We have attempted to contact you with no success.
The document have not been received on our end, if you require further assistance please contact us on ***alternatively you can email: ***
Sincerely
FoneYam Customer Services
We have attempted to contact you with no success.
The document have not been received on our end, if you require further assistance please contact us on ***alternatively you can email: ***
Sincerely
FoneYam Customer Services
kD
karabo D's updateReviewer Update
21 Jan 2026, 18:49i cannot see the alternative email address. i emailed the documents on the email you provided and it says on my end that it is queued. please provide another email and stop dragging my claim honestly now. i have sent my documents more than 5 times now , i do not have a pone and that is why you will not be able to reach me. i need my own phone. this is really frustrating now
kD
karabo D's update21 Jan 2026, 18:49
Reviewer Update
i cannot see the alternative email address. i emailed the documents on the email you provided and it says on my end that it is queued. please provide another email and stop dragging my claim honestly now. i have sent my documents more than 5 times now , i do not have a pone and that is why you will not be able to reach me. i need my own phone. this is really frustrating now