Can't wait a whole month for a claim

Item: Foneyam
Rating: 1
Author: Pia N

I lost my phone weeks ago and made a claim in phone yam. I submitted all the required documents with no response. Today I called but the assistants with their bad attitude told me to wait for 30 days. How can a claim take 30 days. I paid this month and did not use my phone and I should wait for a whole month there's no way. Phoneyam shouldn't make this seem easy to buyers. I don't recommend this contract shame

Helpful (0)

Replies (4)

Foneyam's replyOfficial

19 May 2025, 15:22

Hello Pia,

Thank you for getting in touch with us to raise your concerns.

We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.

Sincerely
FoneYam Customer Service

Foneyam's reply19 May 2025, 15:22

Official

Foneyam's replyOfficial

19 May 2025, 17:05

Hello Pia,

We have attempted to make contact with you with no success.

Please advise on a convenient time to call you.

Sincerely
FoneYam Customer Services

Foneyam's reply19 May 2025, 17:05

Official

Hello Pia,

We have attempted to make contact with you with no success.

Please advise on a convenient time to call you.

Sincerely
FoneYam Customer Services

Pia N's updateReviewer Update

19 May 2025, 17:06

you can call now

Pia N's update19 May 2025, 17:06

Reviewer Update

you can call now

Foneyam's replyOfficial

20 May 2025, 13:02

Hello Pia,

Based on the information shared with you telephonically, we can confirm that your query has been resolved.

Thank you for affording us the opportunity to assist.
Sincerely

FoneYam Customer Service

Foneyam's reply20 May 2025, 13:02

Official