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Vanessa B

1 reviews | Active since Jul 2020

09 Feb 2026, 22:49

Cancelled contract shows active contrqct

My husband took a foneyam contract last year 2025. The fone was returned faulty within the 1st 7 days. His details was never corrected and the account still shows as active on his foneyam profile. No response to emails, WhatsApp or even Facebook messages for them to correct the error which still shows on their system. His profile says he has reached the maximum number of contracts allowed and yet he doesn't have a valid contract with Foneyam. Now you have to resort to ratings in order to get their attention to assist in rectifying something their customer service or back office should have done a long time ago

0
Replies (11)
Foneyam
Foneyam's reply10 Feb 2026, 08:39
Official
Hello  Vanessa ,
 
Thank you for getting in touch with us to raise your concerns.                                                                                                                                                                                                               
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  
Sincerely                                                                                         
FoneYam Customer Services 
Foneyam
Foneyam's reply10 Feb 2026, 11:38
Official
Hello  Vanessa,

We have attempted to contact you with no success.
 
Please advise on a convenient time to call you. 

Sincerely                                                                                         
FoneYam Customer Services    
 
VB
Vanessa B's update10 Feb 2026, 11:50
Reviewer Update
I am available now
VB
Vanessa B's update10 Feb 2026, 11:53
Reviewer Update
Contact ***. Awaiting your urgent response
VB
Vanessa B's update10 Feb 2026, 11:56
Reviewer Update
How are you trying ro contact me as I have no kissed calls from your contact centre

VB
Vanessa B's update10 Feb 2026, 12:53
Reviewer Update
They claim to have tried to contact me, I'm not sure how cos I have no kissed calls nor emails or any communication from them at all this morning. Still patiently waiting but yet again this attempt at resolving this issue will fail asper normal with foneyam.
Foneyam
Foneyam's reply10 Feb 2026, 17:12
Official
Hello  Vanessa,

As per our telephonic conversation we can confirm that the matter has been escalated to the relevant department for further review.

Sincerely                                                                                         
FoneYam Customer Services 

Foneyam
Foneyam's reply11 Feb 2026, 12:00
Official
Hello  Vanessa, 

As per our recent telephonic conversation we can confirm that this matter is still under investigation, further feedback will be provided to you once the matter is resolved.

Sincerely                                                                                         
FoneYam Customer Services 
Foneyam
Foneyam's reply12 Feb 2026, 08:35
Official
Hello  Vanessa, 

As per our recent telephonic conversation we can confirm that this matter is still under investigation.

Sincerely                                                                                         
FoneYam Customer Services 
Foneyam
Foneyam's reply13 Feb 2026, 11:56
Official
Hello  Vanessa, 

As per our recent telephonic conversation we can confirm that this matter is still under investigation with the relevant department.

Sincerely                                                                                         
FoneYam Customer Services 
Foneyam
Foneyam's reply13 Feb 2026, 16:59
Official
Hello  Vanessa, 

As per our recent telephonic conversation we can confirm that this matter is resolved.

Sincerely                                                                                         
FoneYam Customer Services