Call Center Agent

Item: Foneyam
Rating: 1
Author: rosina C

we called the call centre to report an incident where a phone was lost, the agent who assisted us was very rude over the phone and would not even let us finish a sentence. she was so rude that she ended up hanging up on us before we could understand what to do. they always claim the calls are recorded but is anyone really monitoring how we as customers are treated. i have lost a phone, how will i keep making payments on the phone i dont have and i cant even get assistance on?

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Replies (1)

Foneyam's replyOfficial

30 Jan 2026, 10:41

Hi Rosina ,

Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.

Sincerely
FoneYam Customer Services

Foneyam's reply30 Jan 2026, 10:41

Official