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Khosi T

1 reviews | Active since Jan 2010

25 Sept 2024, 12:25

********* business practices

Foni yam continue to be condescending and not taking responsibility for their ********* behaviour. Both responses do not address the issue at hand that people are being misled by their representatives. that the said phones are on rental. My take remains the company is ****ming consumers and I will definitely escalate it as communicated with their manager.

0
Replies (4)
Foneyam
Foneyam's reply26 Sept 2024, 11:04
Official
 Hello Khosi,
                                                                                                                                                                                  
We appreciate that you took the time to bring this matter to our attention. One of our dedicated staff members will be in contact with you.                                                                                                                                   
Sincerely                                                                                         
FoneYam Customer Services  
Foneyam
Foneyam's reply27 Sept 2024, 09:34
Official
Hello Khosi

Thank you for sharing your feedback with us. 
 
We have been trying to reach out to you regarding your recent experience, but we haven't been able to connect yet. We would like the opportunity to address your concerns as soon as possible. 
 
Please let us know a convenient time for us to connect, or feel free to contact  us directly at *** or  call ***. 
 
We sincerely apologize for any inconvenience caused. 

Kind regards,
FoneYam Customer Service
KT
Khosi T's update27 Sept 2024, 09:42
Reviewer Update
What do you mean you have been trying to reach me. Someone spoke to me yesterday with the same information and no resolution. She then cut the call mid conversation without resolving nor listening to what is needed as a resolution to this issue. I have evidence that your representatives are misleading consumers and continue with ********* business practices.
Foneyam
Foneyam's reply25 Oct 2024, 16:01
Official
Hello Khosi
 
We can confirm that the relevant feedback has been provided to the rental contract holder.

Sincerely                                                                                         
FoneYam Customer Services