KM
Kay M
1 reviews | Active since Jul 2024
08 Jul 2024, 19:13
Biggest ****mers
Worst experience ever,I was told I'm buying a contract phone upon using the phone for 12days it stopped working and took it for repairs.That is when I was told that the phone is a rental and will not belong to me even after paying it for 12 months.I hate the fact that when you buy this device no one tells you this or even gives you a copy of the contract.This shows you that Pep and Ackermans are in on the ****.I asked for cancelation of the contract and I was told that I would not get my deposit of 900 back and I'd have to pay an extra 300 for cancelation which is absolute nonsense as they ****med me
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Foneyam's replyOfficial
18 Sept 2024, 12:38Hello Kay Amanda,
Please accept our apology for the delayed response.
Thank you for getting in touch with us to raise your concerns.
FoneYam is a rental contract which requires customers to pay the initial payment (upfront payment + the first payment 7 days later), and a further 12 monthly payments.
The payment terms and product terms and conditions are disclosed to and accepted by customers during the application process.
As per the terms and conditions, we provide the following options:
1. At the end of the rental period, subject to all payments having been received, customers have the first option to purchase the device at fair market value.
2. At the end of the rental period customers may return the device.
Alternatively, customers may also exercise their right to early cancellation of the rental contract, subject to a reasonable cancellation fee.
We have reached out to you telephonically and you confirmed that based on the information we provided, you are comfortable to continue with your rental contract.
Sincerely
FoneYam Customer Services
Please accept our apology for the delayed response.
Thank you for getting in touch with us to raise your concerns.
FoneYam is a rental contract which requires customers to pay the initial payment (upfront payment + the first payment 7 days later), and a further 12 monthly payments.
The payment terms and product terms and conditions are disclosed to and accepted by customers during the application process.
As per the terms and conditions, we provide the following options:
1. At the end of the rental period, subject to all payments having been received, customers have the first option to purchase the device at fair market value.
2. At the end of the rental period customers may return the device.
Alternatively, customers may also exercise their right to early cancellation of the rental contract, subject to a reasonable cancellation fee.
We have reached out to you telephonically and you confirmed that based on the information we provided, you are comfortable to continue with your rental contract.
Sincerely
FoneYam Customer Services
Foneyam's reply18 Sept 2024, 12:38
Official
Hello Kay Amanda,
Please accept our apology for the delayed response.
Thank you for getting in touch with us to raise your concerns.
FoneYam is a rental contract which requires customers to pay the initial payment (upfront payment + the first payment 7 days later), and a further 12 monthly payments.
The payment terms and product terms and conditions are disclosed to and accepted by customers during the application process.
As per the terms and conditions, we provide the following options:
1. At the end of the rental period, subject to all payments having been received, customers have the first option to purchase the device at fair market value.
2. At the end of the rental period customers may return the device.
Alternatively, customers may also exercise their right to early cancellation of the rental contract, subject to a reasonable cancellation fee.
We have reached out to you telephonically and you confirmed that based on the information we provided, you are comfortable to continue with your rental contract.
Sincerely
FoneYam Customer Services
Please accept our apology for the delayed response.
Thank you for getting in touch with us to raise your concerns.
FoneYam is a rental contract which requires customers to pay the initial payment (upfront payment + the first payment 7 days later), and a further 12 monthly payments.
The payment terms and product terms and conditions are disclosed to and accepted by customers during the application process.
As per the terms and conditions, we provide the following options:
1. At the end of the rental period, subject to all payments having been received, customers have the first option to purchase the device at fair market value.
2. At the end of the rental period customers may return the device.
Alternatively, customers may also exercise their right to early cancellation of the rental contract, subject to a reasonable cancellation fee.
We have reached out to you telephonically and you confirmed that based on the information we provided, you are comfortable to continue with your rental contract.
Sincerely
FoneYam Customer Services