SL
SUNDLANA L
1 reviews | Active since Jan 2026
29 Jan 2026, 13:20
Bad service with claims offife
I took a phone from foneyam, got it with insurance and paid monthly. I lost the phone and started the process to claim for a new device and it was declined due to the format I used. I went back got everything correct and I haven't received my phone I'm being given the runaround and I'm still paying for a phone and insurance while I don't have the device and not receiving help.
Helpful (0)
Replies (3)0
Replies (3)
Foneyam's replyOfficial
30 Jan 2026, 10:42Hi SUNDLANA,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's reply30 Jan 2026, 10:42
Official
Hi SUNDLANA,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
30 Jan 2026, 11:31Hi Sundlana,
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
Foneyam's reply30 Jan 2026, 11:31
Official
Hi Sundlana,
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
06 Feb 2026, 16:46 Hi Sundlana,
We have attempted to contact you but have been unsuccessful.
As indicated in the email previously sent to you, we still require the outstanding information. Kindly provide the necessary details so that we can proceed. The matter will be considered resolved based on the feedback provided.
Please forward the relevant documents or information to our Claims Department at *** for further assistance.
Kindly note that the turnaround time for claims processing is 30 days from the date all required information has been received.
Sincerely
FoneYam Customer Services
We have attempted to contact you but have been unsuccessful.
As indicated in the email previously sent to you, we still require the outstanding information. Kindly provide the necessary details so that we can proceed. The matter will be considered resolved based on the feedback provided.
Please forward the relevant documents or information to our Claims Department at *** for further assistance.
Kindly note that the turnaround time for claims processing is 30 days from the date all required information has been received.
Sincerely
FoneYam Customer Services
Foneyam's reply06 Feb 2026, 16:46
Official
Hi Sundlana,
We have attempted to contact you but have been unsuccessful.
As indicated in the email previously sent to you, we still require the outstanding information. Kindly provide the necessary details so that we can proceed. The matter will be considered resolved based on the feedback provided.
Please forward the relevant documents or information to our Claims Department at *** for further assistance.
Kindly note that the turnaround time for claims processing is 30 days from the date all required information has been received.
Sincerely
FoneYam Customer Services
We have attempted to contact you but have been unsuccessful.
As indicated in the email previously sent to you, we still require the outstanding information. Kindly provide the necessary details so that we can proceed. The matter will be considered resolved based on the feedback provided.
Please forward the relevant documents or information to our Claims Department at *** for further assistance.
Kindly note that the turnaround time for claims processing is 30 days from the date all required information has been received.
Sincerely
FoneYam Customer Services