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Phindile B

1 reviews | Active since Oct 2014

11 Apr 2025, 10:26

Bad service unreponsive and charging money even though payment is complete

I have been trying to get hold of foneyam it has been months, I believe I am done with paying and yet they keep requesting payment. They are uncontactable, they dont respond to emails from existing customers.

This is bad for business, as some of us have great social media influence to the masses.

0
Replies (5)
Foneyam
Foneyam's reply11 Apr 2025, 16:49
Official
Hello Phindile,                                                                                                                                                                                      

Thank you for getting in touch with us to raise your concerns.                                                                                                                                                                                                            
     
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  

Sincerely                                                                                         
FoneYam Customer Service
Foneyam
Foneyam's reply11 Apr 2025, 16:59
Official
Hello Phindile,                                                                                                                                                                                      

We have attempted to make contact with you with no success.
 
Please advise on a convenient time to call you, alternatively you may contact our calls center on ***or email ***.                                                                                                                            
Sincerely                                                                                         
FoneYam Customer Services
PB
Phindile B's update11 Apr 2025, 17:43
Reviewer Update
Hi, I did not receive any multiple calls apart from one call attempt that read as ackermans, it rang for a very short time as i picked up the call was dropped.
PB
Phindile B's update11 Apr 2025, 17:45
Reviewer Update
I have rep**** to the email received, putting in detail my unsatisfactory experience with the company, due to good ethical value, I have not addressed my disastisfactory on this platform, hoping you will resolve this matter sooner then later.
Foneyam
Foneyam's reply30 Apr 2025, 12:33
Official
Hello Phindile,                                                                                                                                                                                      
 
We have attempted to make contact with you on 4 attempts with no success.
 
Kindly note that your query will be considered as resolved, you may contact our calls center on ***or email ***.   
                                                                                                                            
Sincerely                                                                                         
FoneYam Customer Services