1 reviews | Active since Jan 2022
Bad service phone locked but payment has been made
I’m very dissapointed with the pathetic service from foneyam.
The phone was paid few days late last month, and it was locked. Payment was made and I called in to get the phone unlocked, but I’m not receiving any assistance that is helpful I was told to buy data, make sure the foneyam sim is on sim 1 did all that but the phone is still locked…
I have been calling for the past 4 weeks they are not assisting me with anything instead they keep telling you buy data even though you do state the phone does not download latest policy as instructed.
Payment was made again yesterday but the phone is still locked…. They do not have customer service it’s like they are running a nursery not a business, I have sent emails called and followed up they tell you they cannot assist over the phone they will reply your email within 48 hours.
They are actually a **** as they suppose to open the phone from their end immediately when payment is made.
I want my money back as the service I’m paying for it’s not rendered you are such a ****…..
Regards
Boitumelo Skosana
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
We’ve attempted to reach you but were unable to make contact
We’ve attempted to reach you but were unable to make contact
I have supp**** the images they want no feedback, no follow up of the call nothing. They do not really care about customer service.
You call they tell you to send an email they will reply in 48hours, it’s the 4th week now begging them to open a phone I paid for…
Such a bad service I would not advise anyone to use their pathetic service. I know even today the phone would not be unlocked to show it’s pointless to keep calling and sending emails to them.
They making it seem like you owe them or you got the phone for free…
I’m taking this further if the phone is not getting unlocked today.
I have supp**** the images they want no feedback, no follow up of the call nothing. They do not really care about customer service.
You call they tell you to send an email they will reply in 48hours, it’s the 4th week now begging them to open a phone I paid for…
Such a bad service I would not advise anyone to use their pathetic service. I know even today the phone would not be unlocked to show it’s pointless to keep calling and sending emails to them.
They making it seem like you owe them or you got the phone for free…
I’m taking this further if the phone is not getting unlocked today.
We can confirm that your enquiry has been escalated for further investigation.
An email has been sent to you containing the reference number associated with your case.
We can confirm that your enquiry has been escalated for further investigation.
An email has been sent to you containing the reference number associated with your case.
We can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
We can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.