PB
Phindile B
1 reviews | Active since Oct 2014
12 Aug 2025, 07:47
Bad service phone blocked contract paid in due time prior deadline date
Foneyam blocked my phone, despite having paid before the required date and having sent proof of payment, I am unable to access my email nor receive calls. They have not been responsive to my emails even after sending through a different email and providing the necessary details to assist in resolving the issue. thus far no action was taken from their end. This was my last payment completing my contract. I am unhappy thought I was going to recommend them and use my influencial ability within the social networks.
Helpful (0)
Replies (14)0
Replies (14)
Foneyam's replyOfficial
12 Aug 2025, 10:31 Hello Phindile,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's reply12 Aug 2025, 10:31
Official
Hello Phindile,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
PB
Phindile B's updateReviewer Update
12 Aug 2025, 10:47Good morning Customer service
Thank you for your response, I look forward to hearing from you soon.
Thank you for your response, I look forward to hearing from you soon.
PB
Phindile B's update12 Aug 2025, 10:47
Reviewer Update
Good morning Customer service
Thank you for your response, I look forward to hearing from you soon.
Thank you for your response, I look forward to hearing from you soon.
Foneyam's replyOfficial
12 Aug 2025, 11:34Hello Phindile,
We’ve attempted to reach you but were unable to make contact
Please advise on a convenient time to call you.
We’ve attempted to reach you but were unable to make contact
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Service
Foneyam's reply12 Aug 2025, 11:34
Official
Hello Phindile,
We’ve attempted to reach you but were unable to make contact
Please advise on a convenient time to call you.
We’ve attempted to reach you but were unable to make contact
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Service
PB
Phindile B's updateReviewer Update
12 Aug 2025, 12:05I have shared my email address, and have not received any calls from my mobile number, please call me as soon as possible ***
PB
Phindile B's update12 Aug 2025, 12:05
Reviewer Update
I have shared my email address, and have not received any calls from my mobile number, please call me as soon as possible ***
PB
Phindile B's updateReviewer Update
12 Aug 2025, 12:23I have also noted you type the same response to other customers , there seems to be no intent of even contacting customers as you have not called me at all. Please note I will be keeping all correspondence I have sent for record purpose along with those sent to customers seemingly to be auto generated. I await your call in anticipation as my profession allows me to be online.
PB
Phindile B's update12 Aug 2025, 12:23
Reviewer Update
I have also noted you type the same response to other customers , there seems to be no intent of even contacting customers as you have not called me at all. Please note I will be keeping all correspondence I have sent for record purpose along with those sent to customers seemingly to be auto generated. I await your call in anticipation as my profession allows me to be online.
PB
Phindile B's updateReviewer Update
13 Aug 2025, 07:17Good morning, will you still not respond or resolve this issue, like I said I paid R109 on the 9th of August, the due date was the 11th of August, I sent proof of payment and yet my phone is locked. No consultant has reached out to me, I have been online most of yesterday and still online this morning nothing from your end.
PB
Phindile B's update13 Aug 2025, 07:17
Reviewer Update
Good morning, will you still not respond or resolve this issue, like I said I paid R109 on the 9th of August, the due date was the 11th of August, I sent proof of payment and yet my phone is locked. No consultant has reached out to me, I have been online most of yesterday and still online this morning nothing from your end.
PB
Phindile B's updateReviewer Update
13 Aug 2025, 08:58I had called the customer service centre this morning, and was transfered to Sam who then confirmed my email was received along with proof of payment, my issue has been escalated to manager to be resolved.
Further received a call from Manager Anastacia with assurance my issue has been escalated to finance and should be resolved latest by end of this week, she will further contact me for update and progress
Further received a call from Manager Anastacia with assurance my issue has been escalated to finance and should be resolved latest by end of this week, she will further contact me for update and progress
PB
Phindile B's update13 Aug 2025, 08:58
Reviewer Update
I had called the customer service centre this morning, and was transfered to Sam who then confirmed my email was received along with proof of payment, my issue has been escalated to manager to be resolved.
Further received a call from Manager Anastacia with assurance my issue has been escalated to finance and should be resolved latest by end of this week, she will further contact me for update and progress
Further received a call from Manager Anastacia with assurance my issue has been escalated to finance and should be resolved latest by end of this week, she will further contact me for update and progress
Foneyam's replyOfficial
13 Aug 2025, 09:12Hello Phindile,
As discussed during our recent telephonic conversation, we can confirm that the matter has been escalated, and you will receive feedback during the course of the day.
As discussed during our recent telephonic conversation, we can confirm that the matter has been escalated, and you will receive feedback during the course of the day.
Sincerely
FoneYam Customer Service
Foneyam's reply13 Aug 2025, 09:12
Official
Hello Phindile,
As discussed during our recent telephonic conversation, we can confirm that the matter has been escalated, and you will receive feedback during the course of the day.
As discussed during our recent telephonic conversation, we can confirm that the matter has been escalated, and you will receive feedback during the course of the day.
Sincerely
FoneYam Customer Service
PB
Phindile B's updateReviewer Update
13 Aug 2025, 09:29Good day customer service
Thank you for getting back to me with feedback, much appreciated.
Thank you for getting back to me with feedback, much appreciated.
PB
Phindile B's update13 Aug 2025, 09:29
Reviewer Update
Good day customer service
Thank you for getting back to me with feedback, much appreciated.
Thank you for getting back to me with feedback, much appreciated.
Foneyam's replyOfficial
14 Aug 2025, 11:15Hello Phindile,
We will continue to make contact with you to provide feedback.
We will continue to make contact with you to provide feedback.
Sincerely
FoneYam Customer Service
Foneyam's reply14 Aug 2025, 11:15
Official
Hello Phindile,
We will continue to make contact with you to provide feedback.
We will continue to make contact with you to provide feedback.
Sincerely
FoneYam Customer Service
PB
Phindile B's updateReviewer Update
15 Aug 2025, 07:10Good morning
I trust that you are well.
I should think we have exceeded the 48hrs and the issue should be resolved by now, my phone is still blocked and we are moving into the weekend, as you will have noted my first communication to Foneyam was the 12th of August which makes it 3 days pending an escalation and phone remaining blocked. As communicated your policy when it comes to having resolving issues is 48hrs.
I would greatly appreciated your soonest feedback. You already have my number which you have been calling me on and as well as two of my emails which I have been communicating with you through.
I look forward to your soonest response.
I trust that you are well.
I should think we have exceeded the 48hrs and the issue should be resolved by now, my phone is still blocked and we are moving into the weekend, as you will have noted my first communication to Foneyam was the 12th of August which makes it 3 days pending an escalation and phone remaining blocked. As communicated your policy when it comes to having resolving issues is 48hrs.
I would greatly appreciated your soonest feedback. You already have my number which you have been calling me on and as well as two of my emails which I have been communicating with you through.
I look forward to your soonest response.
PB
Phindile B's update15 Aug 2025, 07:10
Reviewer Update
Good morning
I trust that you are well.
I should think we have exceeded the 48hrs and the issue should be resolved by now, my phone is still blocked and we are moving into the weekend, as you will have noted my first communication to Foneyam was the 12th of August which makes it 3 days pending an escalation and phone remaining blocked. As communicated your policy when it comes to having resolving issues is 48hrs.
I would greatly appreciated your soonest feedback. You already have my number which you have been calling me on and as well as two of my emails which I have been communicating with you through.
I look forward to your soonest response.
I trust that you are well.
I should think we have exceeded the 48hrs and the issue should be resolved by now, my phone is still blocked and we are moving into the weekend, as you will have noted my first communication to Foneyam was the 12th of August which makes it 3 days pending an escalation and phone remaining blocked. As communicated your policy when it comes to having resolving issues is 48hrs.
I would greatly appreciated your soonest feedback. You already have my number which you have been calling me on and as well as two of my emails which I have been communicating with you through.
I look forward to your soonest response.
Foneyam's replyOfficial
15 Aug 2025, 11:18Hello Phindile,
Based on the recent telephonic conversation, we have assisted and guided you in terms of your device.
We will call you back to confirm if all is in order.
Based on the recent telephonic conversation, we have assisted and guided you in terms of your device.
We will call you back to confirm if all is in order.
Sincerely
FoneYam Customer Service
Foneyam's reply15 Aug 2025, 11:18
Official
Hello Phindile,
Based on the recent telephonic conversation, we have assisted and guided you in terms of your device.
We will call you back to confirm if all is in order.
Based on the recent telephonic conversation, we have assisted and guided you in terms of your device.
We will call you back to confirm if all is in order.
Sincerely
FoneYam Customer Service
PB
Phindile B's updateReviewer Update
16 Aug 2025, 08:36Good morning
I would like to inform customer service the my phone was unblocked thank you.
Most importantly I would like to thank Lilitha, Sam and Anastacia for attending to me and keeping me reassured and updated as it is indeed a frustrating situation.
May the company recognise and reward their efforts and patience when dealing with us customers as we tend be difficult and express our emotions in difficult matters such as these. Please pass on my heartfelt gratitude to them.
Thank you.
I would like to inform customer service the my phone was unblocked thank you.
Most importantly I would like to thank Lilitha, Sam and Anastacia for attending to me and keeping me reassured and updated as it is indeed a frustrating situation.
May the company recognise and reward their efforts and patience when dealing with us customers as we tend be difficult and express our emotions in difficult matters such as these. Please pass on my heartfelt gratitude to them.
Thank you.
PB
Phindile B's update16 Aug 2025, 08:36
Reviewer Update
Good morning
I would like to inform customer service the my phone was unblocked thank you.
Most importantly I would like to thank Lilitha, Sam and Anastacia for attending to me and keeping me reassured and updated as it is indeed a frustrating situation.
May the company recognise and reward their efforts and patience when dealing with us customers as we tend be difficult and express our emotions in difficult matters such as these. Please pass on my heartfelt gratitude to them.
Thank you.
I would like to inform customer service the my phone was unblocked thank you.
Most importantly I would like to thank Lilitha, Sam and Anastacia for attending to me and keeping me reassured and updated as it is indeed a frustrating situation.
May the company recognise and reward their efforts and patience when dealing with us customers as we tend be difficult and express our emotions in difficult matters such as these. Please pass on my heartfelt gratitude to them.
Thank you.
Foneyam's replyOfficial
17 Aug 2025, 13:42 Hello Phindile,
Thank you for your message and for letting us know that your phone has been successfully unblocked — we’re glad to hear that!
We truly appreciate your kind words and recognition of Lilitha, Sam, and Anastacia. Your feedback will be shared with them and their leadership team.
Thank you again for taking the time to share your appreciation.
Sincerely
FoneYam Customer Service
Foneyam's reply17 Aug 2025, 13:42
Official
Hello Phindile,
Thank you for your message and for letting us know that your phone has been successfully unblocked — we’re glad to hear that!
We truly appreciate your kind words and recognition of Lilitha, Sam, and Anastacia. Your feedback will be shared with them and their leadership team.
Thank you again for taking the time to share your appreciation.
Sincerely
FoneYam Customer Service