NN
Nombuso N

1 reviews | Active since Apr 2024

09 Dec 2025, 12:37

Bad service of foneyam to their customers,take money and lock the phones,many people who bought their phones end up buying new phones because they don't know what to do or where to go as others are not exposed to social media,hence I have to help them

2 of the 7 consultants who played hide and sick with me 3 weeks ago promising that within 48 hours my complaint will be resolved emailed me . Thandekile Made again promised to resolve within 48 hours ,saying what she said 3 weeks back. Nomfundo Nodipa want me to resend the screen shot of the message which appears in from as the message is not clear .I decided to write the message annually. The message wanted the money to be paid although their records show that I paid the phone up of which I paid it up within 5. Months instead of 12 months. I hope the next response will be positive, unlock the fame If not give me another phone Or refund +R2500

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Replies (5)
NN
Nombuso N's update09 Dec 2025, 13:00
Reviewer Update
I've been promised 48 hours again by Thandekile Made hoping that this will take 48 hours because her response was 48 hours even 3 weeks back.
Nomfundo Nodipa ask me to resend screen message appearing in the phone as she can't see screen short clearly.I wrote the message by hand although I've told them several times and noticed that there was no update as I finished the phone in 5 months time instead of 12 months
Foneyam
Foneyam's reply09 Dec 2025, 14:01
Official
Hello Nombuso,

As per our telephonic conversation the matter is under investigation and feedback will be provide to the rental account holder soon.

Sincerely                                                                                         
FoneYam Customer Services 
Foneyam
Foneyam's reply10 Dec 2025, 14:14
Official
Hello Nombuso,

As per our telephonic conversation we can confirm that the required changes have been app**** to the rental and based on the rental status this matter will be marked as resolved.

Sincerely                                                                                         
FoneYam Customer Services 
NN
Nombuso N's update10 Dec 2025, 17:42
Reviewer Update
Thank you hello Peter problem solved.Phone is working now.Keep on helping us.Case closed🙏
Foneyam
Foneyam's reply11 Dec 2025, 12:54
Official
 Hello Nombuso, 

Thank you for the feedback.

Sincerely                                                                                         
FoneYam Customer Services