1 reviews | Active since Jun 2014
Bad Service
Yesterday I went to Maponya Mall to apply for a Foneyam phone, I was approved for an Horner x6c celphone.
The sales person told me that i have 7 days to return the phone should i not be happy with the device and fitures, e could answer most of the technical question.
I was reasured that i can return it within 7 days, today i went to a Pep store to exchange the phone, but i was told i can only return it if it has a technical fault. When i caled the Foneam call centre I was told i have to pay R 400 to cancel the contract and apply for a new one where i will be required to pay another fee.
I' m not happy that i am being forced to pay for a phone that doesnt meet my requirements, I want to change to a more suitable phone
As per our telephonic conversation we can that the matter is under review.
Sincerely
FoneYam Customer Services
As per our telephonic conversation we can that the matter is under review.
Sincerely
FoneYam Customer Services
Based on the feedback provided to you the matter will be closed on our end.
Sincerely
FoneYam Customer Services
Based on the feedback provided to you the matter will be closed on our end.
Sincerely
FoneYam Customer Services
I just received a call from the store manager he is asking me who did i speak with at Foneyam cause what I'm asking for cannot be done, he tells me he will contact he's are manager and get back to me.
Before i go to the store i need confirmation from Foneyam that the store has agreed and i wont have problems when i go there.
I just received a call from the store manager he is asking me who did i speak with at Foneyam cause what I'm asking for cannot be done, he tells me he will contact he's are manager and get back to me.
Before i go to the store i need confirmation from Foneyam that the store has agreed and i wont have problems when i go there.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
Based on our recent telephonic conversation, you have confirmed that the matter is resolved.
Sincerely
FoneYam Customer Services
Based on our recent telephonic conversation, you have confirmed that the matter is resolved.
Sincerely
FoneYam Customer Services