XN
Xolisile N
1 reviews | Active since Jul 2023
28 Nov 2025, 10:24
Bad service at Phoneyam and pay@!!!!!!
I made a payment via pay@ and I was told that they cannot see the payment as it is not showing on their system. I then contacted pay@ and they informed me that the payment was made with the reference number I use everyday. Called foneyam again and thy say they can't see the payment. So now I must loose my hard earned money?? They won't reverse this money and this is unacceptable. When you don't make payment they are quick to close the phone. I need answers
Helpful (0)
Replies (5)0
Replies (5)
Foneyam's replyOfficial
28 Nov 2025, 11:16Hello Xolisile,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's reply28 Nov 2025, 11:16
Official
Hello Xolisile,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's replyOfficial
28 Nov 2025, 14:20Hello Xolisile,
As per our telephonic conversation, this matter will be investigated and further feedback will be provided to you.
Sincerely
FoneYam Customer Service
As per our telephonic conversation, this matter will be investigated and further feedback will be provided to you.
Sincerely
FoneYam Customer Service
Foneyam's reply28 Nov 2025, 14:20
Official
Hello Xolisile,
As per our telephonic conversation, this matter will be investigated and further feedback will be provided to you.
Sincerely
FoneYam Customer Service
As per our telephonic conversation, this matter will be investigated and further feedback will be provided to you.
Sincerely
FoneYam Customer Service
Foneyam's replyOfficial
28 Nov 2025, 16:21Hello Xolisile,
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
Foneyam's reply28 Nov 2025, 16:21
Official
Hello Xolisile,
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
29 Nov 2025, 10:09Hello Xolisile,
Thank you for your time earlier. As discussed during our call, your query is still under investigation. We will provide you with an update on Monday.
Sincerely
FoneYam Customer Services
Thank you for your time earlier. As discussed during our call, your query is still under investigation. We will provide you with an update on Monday.
Sincerely
FoneYam Customer Services
Foneyam's reply29 Nov 2025, 10:09
Official
Hello Xolisile,
Thank you for your time earlier. As discussed during our call, your query is still under investigation. We will provide you with an update on Monday.
Sincerely
FoneYam Customer Services
Thank you for your time earlier. As discussed during our call, your query is still under investigation. We will provide you with an update on Monday.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
01 Dec 2025, 11:10Hello Xolisile,
Based on the information shared with you we can confirm that this matter will be marked as resolved.
Sincerely
FoneYam Customer Services
Based on the information shared with you we can confirm that this matter will be marked as resolved.
Sincerely
FoneYam Customer Services
Foneyam's reply01 Dec 2025, 11:10
Official
Hello Xolisile,
Based on the information shared with you we can confirm that this matter will be marked as resolved.
Sincerely
FoneYam Customer Services
Based on the information shared with you we can confirm that this matter will be marked as resolved.
Sincerely
FoneYam Customer Services