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Phumla B

1 reviews | Active since Oct 2024

31 Jul 2025, 06:50

Bad service

The experience i have had for the past month has been great however it comes with the call centre people who dont know how to function and think like people as well I lost my child and I asked the payment to be rescheduled but an agent by the name of Ntombi didn't even show any remorse and only said I need to pay the phone yet there's nothing they can do because the child is dead after all im very hurt where I am I just wanted the payment rescheduled so i can be able to bury my child

0
Replies (5)
Foneyam
Foneyam's reply31 Jul 2025, 10:20
Official
Hello Phumla,

We are sorry to hear about your lost.                                                                                                                                                                   

Thank you for getting in touch with us to raise your concerns.                                                                                                                                                                                                            
     
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  

Sincerely                                                                                         
FoneYam Customer Service
Foneyam
Foneyam's reply31 Jul 2025, 13:15
Official
Hello Phumla, 

We’ve attempted to reach you but were unable to make contact

Please advise on a convenient time to call you.
 Sincerely                                                                                         

FoneYam Customer Service
Foneyam
Foneyam's reply04 Aug 2025, 10:18
Official
Hello Phumla, 

We’ve attempted to reach you but were unable to make contact

Please advise on a convenient time to call you.
 Sincerely                                                                                         

FoneYam Customer Service
Foneyam
Foneyam's reply06 Aug 2025, 17:02
Official
Hello Phumla, 

We’ve attempted to reach you but were unable to make contact

Please advise on a convenient time to call you.
 Sincerely                                                                                         

FoneYam Customer Service
Foneyam
Foneyam's reply06 Aug 2025, 17:04
Official
Hello Phumla, 

We attempted to contact you but were unsuccessful.

Please note that your query will be closed due to non-contactability. 

Should you still require assistance, feel free to reach out to us.

Email:***
Contact: ***
 Sincerely                                                                                         

FoneYam Customer Service