1 reviews | Active since Jul 2024
Bad service
On 2024 December I bought a Samsung Ao5 at Ackermans in Grahamstown via Fone yam contract,on August 2025 the phone started having problems like it will lock it self for a day or 2 while it's paid monthly instalment.on November 28 ,2025 I sent it at Ackermans they took it in for repairs till today it's still there .I did go and check at Ackermans it still not back ,and if I call fone yam they say go to the store but when I bought the phone the phone yam ladies said if it went to repair I will get another phone while I wait because I explained that the phone is for work purposes.i have not been able to earn my commission since November because I use phone to work.
Am so disappointed at Fone yam and they rude on the phone
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
As per our telephonic conversation today, I can confirm that this matter has been escalated and is currently under investigation.
We have attempted to contact you to provide feedback, with no success.
Sincerely
FoneYam Customer Services
As per our telephonic conversation today, I can confirm that this matter has been escalated and is currently under investigation.
We have attempted to contact you to provide feedback, with no success.
Sincerely
FoneYam Customer Services
We have attempted to contact you to do a follow up ,with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
We have attempted to contact you to do a follow up ,with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
As per our telephonic conversation we can confirm that feedback was provided to you from the repair center and you will liaise directly with them for further assistance.,
Therefor this matter will be marked as resolved on our end.
Sincerely
FoneYam Customer Services
As per our telephonic conversation we can confirm that feedback was provided to you from the repair center and you will liaise directly with them for further assistance.,
Therefor this matter will be marked as resolved on our end.
Sincerely
FoneYam Customer Services