M
Msibi
1 reviews | Active since Jan 2023
15 Apr 2026, 16:41
Bad service
Bad service ever just bought a phone using their services not even an hour ago tried phoning the call centre for assistance spoke to Khululiwe who after asking a bunch of questions the is still not working it’s locked the agent was very rude and unprofessional and need to know how to obtain a recording of our conversation
Helpful (0)
Replies (3)0
Replies (3)
Foneyam's replyOfficial
15 Apr 2026, 17:09Hi Msibi,
A member of our team has been trying to reach you on the number you provided however there is no answer on the mobile number.
Please do let us know when would be a good time to reach you.
Looking forward to hearing from you soon.
Regards,
FoneYam Customer Services
A member of our team has been trying to reach you on the number you provided however there is no answer on the mobile number.
Please do let us know when would be a good time to reach you.
Looking forward to hearing from you soon.
Regards,
FoneYam Customer Services
Foneyam's reply15 Apr 2026, 17:09
Official
Hi Msibi,
A member of our team has been trying to reach you on the number you provided however there is no answer on the mobile number.
Please do let us know when would be a good time to reach you.
Looking forward to hearing from you soon.
Regards,
FoneYam Customer Services
A member of our team has been trying to reach you on the number you provided however there is no answer on the mobile number.
Please do let us know when would be a good time to reach you.
Looking forward to hearing from you soon.
Regards,
FoneYam Customer Services
Foneyam's replyOfficial
16 Apr 2026, 10:17Hi Mr Msibi,
Thank you for taking my call today and providing us your feedback on the recent interaction you had with one of our consultants.
Once again, our sincerest apologies about the frustration this has caused. We strive to do our best and assist our customers to the best of our ability.
As discussed, the matter has been escalated to a member of our leadership team for review and feedback will be provided as soon as investigations concluded.
Thank you for being a valued customer and continuing with us.
Wishing you a great day further.
Regards,
FoneYam Customer Service
Thank you for taking my call today and providing us your feedback on the recent interaction you had with one of our consultants.
Once again, our sincerest apologies about the frustration this has caused. We strive to do our best and assist our customers to the best of our ability.
As discussed, the matter has been escalated to a member of our leadership team for review and feedback will be provided as soon as investigations concluded.
Thank you for being a valued customer and continuing with us.
Wishing you a great day further.
Regards,
FoneYam Customer Service
Foneyam's reply16 Apr 2026, 10:17
Official
Hi Mr Msibi,
Thank you for taking my call today and providing us your feedback on the recent interaction you had with one of our consultants.
Once again, our sincerest apologies about the frustration this has caused. We strive to do our best and assist our customers to the best of our ability.
As discussed, the matter has been escalated to a member of our leadership team for review and feedback will be provided as soon as investigations concluded.
Thank you for being a valued customer and continuing with us.
Wishing you a great day further.
Regards,
FoneYam Customer Service
Thank you for taking my call today and providing us your feedback on the recent interaction you had with one of our consultants.
Once again, our sincerest apologies about the frustration this has caused. We strive to do our best and assist our customers to the best of our ability.
As discussed, the matter has been escalated to a member of our leadership team for review and feedback will be provided as soon as investigations concluded.
Thank you for being a valued customer and continuing with us.
Wishing you a great day further.
Regards,
FoneYam Customer Service
Foneyam's replyOfficial
18 Apr 2026, 11:25Hi Mr Msibi,
Thank you for taking the time to speak with me today.
I would like to sincerely apologise for the poor customer service you experienced. We understand how frustrating this must have been, and we truly regret any inconvenience or confusion caused. Please be assured that your feedback has been taken seriously and that we are following our internal review and quality‑assurance processes to address the matter and prevent a recurrence.
We appreciate the time you took to share your experience with us, as it helps us identify areas for improvement and better serve our customers going forward.
Kind regards,
FoneYam Customer Service
Thank you for taking the time to speak with me today.
I would like to sincerely apologise for the poor customer service you experienced. We understand how frustrating this must have been, and we truly regret any inconvenience or confusion caused. Please be assured that your feedback has been taken seriously and that we are following our internal review and quality‑assurance processes to address the matter and prevent a recurrence.
We appreciate the time you took to share your experience with us, as it helps us identify areas for improvement and better serve our customers going forward.
Kind regards,
FoneYam Customer Service
Foneyam's reply18 Apr 2026, 11:25
Official
Hi Mr Msibi,
Thank you for taking the time to speak with me today.
I would like to sincerely apologise for the poor customer service you experienced. We understand how frustrating this must have been, and we truly regret any inconvenience or confusion caused. Please be assured that your feedback has been taken seriously and that we are following our internal review and quality‑assurance processes to address the matter and prevent a recurrence.
We appreciate the time you took to share your experience with us, as it helps us identify areas for improvement and better serve our customers going forward.
Kind regards,
FoneYam Customer Service
Thank you for taking the time to speak with me today.
I would like to sincerely apologise for the poor customer service you experienced. We understand how frustrating this must have been, and we truly regret any inconvenience or confusion caused. Please be assured that your feedback has been taken seriously and that we are following our internal review and quality‑assurance processes to address the matter and prevent a recurrence.
We appreciate the time you took to share your experience with us, as it helps us identify areas for improvement and better serve our customers going forward.
Kind regards,
FoneYam Customer Service