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Phumla B

1 reviews | Active since Oct 2024

30 Jan 2025, 10:16

Bad experience ever I have had to take the phone with foneyam

I have had multiple calls and discussions in regards to the phone I called In the call centre and wasn't assisted I want my pay date changed to month end because I can't afford to pay a phone earlier than that I can only afford it being monthly basis and was told it could happen only when I had paid the money which that has not happened still because I didn't get any resolution to this

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Replies (2)
Foneyam
Foneyam's reply30 Jan 2025, 10:50
Official
Hello Phumla,                                                                                                                                                                                      

Thank you for getting in touch with us to raise your concerns.                                                                                                                                                                                                            
     
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  

Sincerely                                                                                         
FoneYam Customer Services
Foneyam
Foneyam's reply30 Jan 2025, 13:31
Official
Hello Phumla,  

As per our telecoms, we can confirm that your query has been resolved. 

Thank you for affording us the opportunity to assist.

Sincerely                                                                                         
FoneYam Customer Services