SM
Sameer M

1 reviews | Active since Mar 2025

30 Apr 2025, 23:51

Bad customer service and response time

I’ve laid a complaint to get my insurance claim sorted as soon as possible because nobody seems to be replying to my email. My device was lost

It’s been a week now and no reply please contact me on *** .

My email address is as follows ***

0
Replies (8)
SM
Sameer M's update01 May 2025, 10:21
Reviewer Update
Still no contq
SM
Sameer M's update02 May 2025, 07:46
Reviewer Update
YOU GUYS ARE REALLY DELAYED AND CLOSED ON A FRIDAY ITS NOT A PUBLIC HOLIDAY AND THERES NO ASSISTANCE WHATSOEVER FROM YOU GUYS
SM
Sameer M's update02 May 2025, 07:46
Reviewer Update
I NEED MY CLAIM SORTED AS SOON AS POSSIBLE!!!!
Foneyam
Foneyam's reply02 May 2025, 11:21
Official
Hello Sameer,                                                                                                                                                                                   

Thank you for getting in touch with us to raise your concerns.                                                                                                                                                                                                            
     
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  

Sincerely                                                                                         
FoneYam Customer Servic
Foneyam
Foneyam's reply02 May 2025, 11:49
Official
Hello Sameer,

We have attempted to make contact with you with no success.
 
Please advise on a convenient time to call you.                                                                                                                             
 
Sincerely                                                                                         
FoneYam Customer Services
SM
Sameer M's update02 May 2025, 19:25
Reviewer Update
Hi you guys are a **** you didn't contact me or attempt to make contact please call me on this Number
*** on weekdays
SM
Sameer M's update04 May 2025, 19:34
Reviewer Update
CALL ME ON THE FOLLOWING NUMBER

***

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CALL ME ON THE FOLLOWING NUMBER

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CALL ME ON THE FOLLOWING NUMBER

***

***

***

CALL ME ON THE FOLLOWING NUMBER

***

***

***

CALL ME ON THE FOLLOWING NUMBER

***

***

***


HANDLE MY MATTER WITH SOME URGENCY !!!!!
Foneyam
Foneyam's reply06 May 2025, 13:27
Official
Hello  Sameer,  
 
 As per our telecoms, we can confirm that your query has been resolved.
 
 Thank you for affording us the opportunity to assist.
 
 Sincerely                                                                                         

FoneYam Customer Service