Bad customer service and communication

⭐️ Very Disappointing Experience with FoneYam

I am extremely disappointed with the way FoneYam has handled my claim after my phone was ******.

I logged a claim expecting assistance, but instead my claim has repeatedly been rejected or cancelled without any clear explanation or reason being provided. What makes the situation even more frustrating is that I have to keep calling to find out what is happening, and every time I speak to someone, I seem to get a different explanation or story.

As a paying customer, I expect transparency, consistency and proper communication, especially when dealing with something as serious as a ****** phone. If there is a reason why my claim is being rejected or cancelled, it should be clearly communicated to me instead of leaving me to chase answers every time.

This entire process has been stressful and extremely frustrating. I would not recommend FoneYam based on my experience so far. Customer service and communication need serious improvement.