PB
Phumla B
1 reviews | Active since Oct 2024
28 Oct 2025, 06:56
Bad customer service
Good morning can I please kindly get your assistance because I went to one of your stores to ask for assistance but I couldn't get help and im hoping you would be able to help me with the situation I am looking forward to receiving a call as I cant make any payments right now my parent passed on and its causing a financial strain on me right now as I cant pay just until the funeral
Helpful (0)
Replies (4)0
Replies (4)
Foneyam's replyOfficial
28 Oct 2025, 10:22Hello Phumla,
We are sorry for your loss.
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
We are sorry for your loss.
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's reply28 Oct 2025, 10:22
Official
Hello Phumla,
We are sorry for your loss.
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
We are sorry for your loss.
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's replyOfficial
28 Oct 2025, 15:48Hello Phumla,
Based on the information provided to you we will be marking the matter as resolved on our end.
Should you require further assistance, please don't hesitate to contact us using the details below:
Contact center: ***
Email: ***
Sincerely
FoneYam Customer Service
Based on the information provided to you we will be marking the matter as resolved on our end.
Should you require further assistance, please don't hesitate to contact us using the details below:
Contact center: ***
Email: ***
Sincerely
FoneYam Customer Service
Foneyam's reply28 Oct 2025, 15:48
Official
Hello Phumla,
Based on the information provided to you we will be marking the matter as resolved on our end.
Should you require further assistance, please don't hesitate to contact us using the details below:
Contact center: ***
Email: ***
Sincerely
FoneYam Customer Service
Based on the information provided to you we will be marking the matter as resolved on our end.
Should you require further assistance, please don't hesitate to contact us using the details below:
Contact center: ***
Email: ***
Sincerely
FoneYam Customer Service
PB
Phumla B's updateReviewer Update
30 Oct 2025, 08:59Good morning I am not happy about the level of service I got i babe a funeral and I cant deffer my payment to a different date because I have a funeral which im the sole entity or bread winner everything needs my attention financially how am I gonna make a payment when I am expecting monies from the insurance and also make arrangement using the phone this is totally not fair
PB
Phumla B's update30 Oct 2025, 08:59
Reviewer Update
Good morning I am not happy about the level of service I got i babe a funeral and I cant deffer my payment to a different date because I have a funeral which im the sole entity or bread winner everything needs my attention financially how am I gonna make a payment when I am expecting monies from the insurance and also make arrangement using the phone this is totally not fair
Foneyam's replyOfficial
31 Oct 2025, 17:50Hello Phumla,
Based on the information provided to you during our telephonic conversation, the matter has been closed.
Should you require further assistance, please don't hesitate to contact us using the details below:
Contact center: ***
Email: ***
Sincerely
FoneYam Customer Service
Based on the information provided to you during our telephonic conversation, the matter has been closed.
Should you require further assistance, please don't hesitate to contact us using the details below:
Contact center: ***
Email: ***
Sincerely
FoneYam Customer Service
Foneyam's reply31 Oct 2025, 17:50
Official
Hello Phumla,
Based on the information provided to you during our telephonic conversation, the matter has been closed.
Should you require further assistance, please don't hesitate to contact us using the details below:
Contact center: ***
Email: ***
Sincerely
FoneYam Customer Service
Based on the information provided to you during our telephonic conversation, the matter has been closed.
Should you require further assistance, please don't hesitate to contact us using the details below:
Contact center: ***
Email: ***
Sincerely
FoneYam Customer Service