Bad customer service

Item: Foneyam
Rating: 1
Author: Phumla B

I am glad the past 2months were of good standard however I sent an email requesting they move my current month payment to the coming month as I can't make a payment for the current month but I wasn't assisted and it's really not ideal if the business doesn't assist or respond

Helpful (0)

Replies (4)

Foneyam's replyOfficial

31 Mar 2025, 09:23

Hello Phumla,

Thank you for getting in touch with us to raise your concerns.

We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.

Sincerely
FoneYam Customer Service

Foneyam's reply31 Mar 2025, 09:23

Official

Foneyam's replyOfficial

31 Mar 2025, 11:19

Hello Phumla,

We have attempted to make contact with you with no success.

Please advise on a convenient time to call you.

Sincerely
FoneYam Customer Services

Foneyam's reply31 Mar 2025, 11:19

Official

Hello Phumla,

We have attempted to make contact with you with no success.

Please advise on a convenient time to call you.

Sincerely
FoneYam Customer Services

Phumla B's updateReviewer Update

02 Apr 2025, 01:56

Good evening Please kindly call me at 9am il be looking forward to the call as I was at work and couldn't get to the phone

Phumla B's update02 Apr 2025, 01:56

Reviewer Update

Good evening Please kindly call me at 9am il be looking forward to the call as I was at work and couldn't get to the phone

Foneyam's replyOfficial

03 Apr 2025, 10:56

Hello Phumla,

As per our telecoms, we can confirm that your query has been resolved.

Thank you for affording us the opportunity to assist.
Sincerely

FoneYam Customer Service

Foneyam's reply03 Apr 2025, 10:56

Official

Hello Phumla,

As per our telecoms, we can confirm that your query has been resolved.

Thank you for affording us the opportunity to assist.
Sincerely

FoneYam Customer Service