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Mahlomola M

1 reviews | Active since Mar 2025

19 Jun 2025, 11:41

Aweful service

These company is good for nothing, I mistakenly a made double payments on my account of which the other was intended for my wife, I requested them to rectify this, they first requested a proof of payment, then a bank statement and after 5 days when I made telephonic follow up they now say they want bank notification. These company is so frustrating.

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Replies (3)
Foneyam
Foneyam's reply20 Jun 2025, 10:02
Official
Hello  Mahlomola,                                                                                                                                                                   

Thank you for getting in touch with us to raise your concerns.                                                                                                                                                                                                            
     
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  

Sincerely                                                                                         
FoneYam Customer Service
Foneyam
Foneyam's reply20 Jun 2025, 10:33
Official
Hello Mahlomola,
  
Thank you for affording us the opportunity to assist.
 
Please be advised that we have escalated the matter to the relevant department, contact will be made with you regarding the matter at hand.
  
Sincerely                                                                                         

FoneYam Customer Service

Foneyam
Foneyam's reply23 Jun 2025, 08:48
Official
Hello Mahlomola,

Based on the information provided, we can confirm that your query has been successfully resolved.

Sincerely                                                                                         
FoneYam Customer Services