Abuse of a low income person

write this letter with total disgust as I feel I have been taken advantage of by( Fone yam-MTN)block

I Thapelo Elliot Majoang ID NO-*** Contract nbr ***,bought a phone at Ackerman's Midrand. My phone was ****** my contract was it Foneyam,I went to the store to put in a claim as it was insured .They issued me with documents to complete for the claim. I then went to MTN to block my number ,MTN said they could not trace my number on their system. I went to the police station to report the incident to get a case number or an OB number, The police said they could not assist as I did not have an ITC number , I proceeded to do an affidavit explaining what transpired and forwarded it to Foneyamon the 5th of January 2026, I received a response on the 20th of January 2026 , I was told to go back to the police station and do another affidavit saying date of incident and IMEI from the box , I did as requested and submitted it on the 27th of January 2026 I received a call that I must pay R460 which I did comply , I received a message that my claim 'in cancelled due to no SAPS number, I have been informing them from day one that the police are not able to assist as MTN is unable to provide me with the information required to obtain a case number.

One of two things must happen I get a new phone Or the contract is cancelled with immediate effect

Contact Thapelo ***