ZN
Zezethu N

1 reviews | Active since Nov 2024

27 Nov 2024, 15:48

5

On 31 July 2024,I went to buy a phone in Randfontein Village square at pep store,the person who was helping me said that they have a special offer for A05s and said it expired in December 2024,then i asked that this foneyam is not a contract phone,because i don't want contract phone he said no it's not a contract phone it's just a special,then the consultant there told me if to put down R869 deposit and R174 in a week time,now I get the message saying that the contract expired on 7 September 2025 and they are preparing another contract for me,so foneyam please I'm a new customer am not satisfied the way you are doing, you not giving us enough information I also saw the new rental contract came out on 4 Nov 2024,how can i fall under this new contract?am very disappointed

Thank you and i hope you will solve it for me

0
Replies (2)
Foneyam
Foneyam's reply27 Nov 2024, 16:22
Official
Hello Zezethu ,                                                                                                                                                                                      

Thank you for getting in touch with us to raise your concerns.                                                                                                                                                                                                            
     
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  

Sincerely                                                                                         
FoneYam Customer Services
Foneyam
Foneyam's reply28 Nov 2024, 15:12
Official
  Hello Zezethu,

As per our telecoms, we can confirm that your query has been resolved. 

Thank you for affording us the opportunity to assist.

Sincerely                                                                                         FoneYam Customer Services