TN
Thando N

1 reviews | Active since Mar 2020

11 Aug 2025, 13:13

**** **** ****

I would not recommend. Agents in stores do not give you full information on purchases. I bought my mom a phone to the value of R2000 and was informed that I would pay it over 12 months. That was no issue and I went ahead and paid R1000 on the day thinking that I am halving payment as I was told to keep the receipt for the next payment. The following month I went to pay and paid a sum of R300 and some change because the 'system' was not allowing another kind of payment for whatever reason, even then I did not ask because it was not that deep. Following month I misplaced my receipt and wanted to settle the outstanding balance which to my understanding was an odd R700. To my surprise when I logged on for an internet payment, once again there was an odd amount, but what I didnt understand was how it was that amount and total number of months left to pay?? Today I got a call from one of the agents who explained to me, and said this was a common ocurence as I was now failing to understand how a R2000 phone was not exceeding R3000?? My question is, if the agents are aware of the '****' because thats what its coming across then why arent they doing anything about it? Even their online system restricts forward payments because the point is to milk as much money they can from unsuspecting customers. I am extremely disappointed with the service and will never recommend it to anyone, even in store when they are busy hounding us, selling the **** as something affordable. I understand interests added but the market value of a device to the ridiculous monthly payments?? more than 50% mark up??? people should be warned

0
Replies (2)
Foneyam
Foneyam's reply11 Aug 2025, 16:20
Official
 Hello Thando,
                                                                                                                                                           
Thank you for getting in touch with us to raise your concerns.                                                                                                                                                                                                            
     
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  

Sincerely                                                                                         
FoneYam Customer Service 
Foneyam
Foneyam's reply12 Aug 2025, 13:42
Official
Hello Thando,

We can confirm that your query has been resolved, as discussed during our recent telephonic conversation.

Thank you for affording us the opportunity to assist.

Sincerely                                                                                         
FoneYam Customer Service