DC
Donna C

1 reviews | Active since Jul 2015

02 Jul 2015, 11:53

Unauthorized debit order

I have had debit orders coming off of my bank account from a company listed as Fonesure, at a rate of R85 per month. <br> I have not taken insurance out of this nature, nor have I signed a debit order authorising this deduction. <br> This has been going on for several years, but I cannot find any information on how to cancel the debit order. I have contacted Vodacom several times and they deny a relationship with this company. I cannot find any contact details for the company online, only UK numbers.<br> <br> I want to be provided the following from the company:<br> A signed application form and debit order authority<br> A copy of my contract, clearly stating the items insured.<br> <br> I want a full refund from the company and cancellation of the debit order with immediate effect. This is highly unprofessional and constitutes ***** to the highest degree.

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Replies (1)
Fonesure/the Funeral Plan
Fonesure/the Funeral Plan's reply02 Jul 2015, 12:49
Official
Hello DonnaC,

Please be advised that we acknowledge receipt of your complaint.

One of our customer care consultants will be in contact with you shortly.

Kind Regards,

Client Services Manager