AV
Andre V

1 reviews | Active since Mar 2009

09 Jul 2015, 22:51

Unauthorised debit order ***??!

I have had debit orders coming off of my bank account from a company listed as Fonesure, at a rate of R62.50 per month. I have not signed a debit order authorising this deduction.<br> This has been going on for ages, but I cannot find any information on how to cancel the debit order. I have contacted Vodacom several times and they deny a relationship with this company. I cannot find any contact details for the company.<br> <br> I want them to produce my signed application form and debit order authority, as well as a copy of my contract, clearly stating the items insured.<br> <br> I want a full refund from the company and cancellation of the debit order with immediate effect.

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Replies (1)
Fonesure/the Funeral Plan
Fonesure/the Funeral Plan's reply10 Jul 2015, 08:08
Official
Hello sadude,

Please be advised that we acknowledge receipt of your complaint.

One of our customer care consultants will be in contact with you shortly.

Kind Regards,

Client Services Manager