BN
Bryan N

1 reviews | Active since Jun 2013

25 Jan 2016, 16:05

Still paying for Cellphone Insurance

I was sold a mobile phone by MTN over the phone. I received the phone and was contacted and sold phone insurance over the phone by Fonesure. They did mention that it would be easy to cancel it if I no longer needed it. Surprisingly I never got the policy and have never heard from them ever since. I don't know the T's & C's of this insurance as I never got even a single document . I have paid premiums for around 3 years now. Bearing in mind that I have already paid up that Phone and no longer have a contract with MTN. The number I got to reach Fonesure doesn't get answered. I just want to cancel this Insurance. I don't even have the phone anymore but yet I am still paying Insurance.

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Replies (1)
Fonesure/the Funeral Plan
Fonesure/the Funeral Plan's reply25 Jan 2016, 16:24
Official
Hello BryanNkolonzi,

Please be advised that we acknowledge receipt of your complaint.

One of our customer care consultants will be in contact with you shortly.

Kind Regards,

Client Services Manager