1 reviews | Active since May 2013
Yet again another faulty device
After eventually fighting for 7 weeks they agreed to replace my tablet and a week after that I received it only to open the box and charging it and then get a tablet that parts of the screen does not work. Phoning in again for them to collect this one and send me a new one I was told that they need to do another assessment on this tablet although it is brand new. So now I have to be without a tablet I am paying for. I had the tablet for a year now and had it in my possession for maybe 6 months. The other months it was in for repairs repeatedly which I was still billed for. And the Call Center manager understands my frustration according to him but he does nothing to make up for it. This clearly has not happened to him. If I could just cancel this I would without even thinking twice. Maybe the Ombudsman will know best what to do. I will NEVER AGAIN take anything from FoneChoice and will definitely tell everyone I know never to take any appliances from FoneChoice...
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
Your feedback is important to our company as it allows us to improve our customer service and to provide our customers with the best service possible.
As per our company repairs/replacement process our merchandise needs to be assessed to determine whether the fault is either related to customer/ mechanical fault before an exchange can take place. We believe that the relevant Manager has advised you of this.
Should you have any further queries please feel free to contact us directly on *** or alternatively you can email us on ***.
Regards,
Fonechoice Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
Your feedback is important to our company as it allows us to improve our customer service and to provide our customers with the best service possible.
As per our company repairs/replacement process our merchandise needs to be assessed to determine whether the fault is either related to customer/ mechanical fault before an exchange can take place. We believe that the relevant Manager has advised you of this.
Should you have any further queries please feel free to contact us directly on *** or alternatively you can email us on ***.
Regards,
Fonechoice Customer Support Team