worst service

<p>Hi,</p> <p>December 2015 I phoned fonechoice to do an insurance claim on a cracked screen on my Spectra 5.5.</p> <p> </p> <p>After many phone calls they only collected the phone at the end of January or start of February.</p> <p>they have not once comunicated with me on the stance of what is happening, every month I phoned them atleast twice.</p> <p>eventually when I phoned they informed me that my phone was repaired on the 21st of April 2016 (which is already 5 months after my first call) and they informed me that it would be dispatched witin the next two weeks, every 2 weeks thereafter I phoned them and the responce everytime is that it will be within the next two weeks.</p> <p>I have even spoken to a manager whom said that he will have the process be speed up. after I spoke to the manager every 2 weeks I phoned and asked to speek to the manager and then he is not available, not even a second in charge is available.</p> <p> </p> <p>every month I have been paying and Guess what? today is 21/06/2016 and I still do not have my phone.</p> <p>when I phoned yesterday (20/06/2016) just past 2 in the afternoon I was informed that my phone is still waiting to be dispatched and that the manager has approved the speed up of dispatch, but if a manager's speed up is 2 months later what would the normal time be?</p> <p> </p> <p>this is truely Ridiculous to pay for something that you don't have!</p>