ZB
Zanele B
1 reviews | Active since Nov 2016
24 Nov 2016, 06:35
Want a refund
<p>I took a tablet in 2014 and this year in March I wanted to have it fixed so I realised I lost it because I felt I want distance my self from this company I asked for the settlement amount this was three months ago they did not want to give it to me on paper they gave me telephonically so I kept thinking maybe thats how they operate in Sep the debited insurance for a device I dont have I kept calling them time and again to cancel and I saw that they are going to debit me tomorrow for the very thing that I paid off after their shady insurance claims. Guys stop debiting me I paid you off and sent my proof of payment for the final payment just leave me alone.</p>
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Fonechoice's replyOfficial
24 Nov 2016, 10:02Good day,
Thank you for highlighting your complaint.
We have reviewed your account and we have noticed that a refund of R48.09 is due on your account, we do sincerely apologise for the inconvenience caused.
Kindly note that we have processed the refund and the funds should be in your account within the next 48 hours.
Should you have any further queries, do not hesitate to call our friendly Customer Service team on ***.
Kind regards,
Fonechoice Customer Support
Best regards,
Fonechoice's reply24 Nov 2016, 10:02
Official
Good day,
Thank you for highlighting your complaint.
We have reviewed your account and we have noticed that a refund of R48.09 is due on your account, we do sincerely apologise for the inconvenience caused.
Kindly note that we have processed the refund and the funds should be in your account within the next 48 hours.
Should you have any further queries, do not hesitate to call our friendly Customer Service team on ***.
Kind regards,
Fonechoice Customer Support
Best regards,