Waiting two months for replacement phone

I bought two phones from fonechoice. After a few months of used one of the phones was faulty and I returned it to fonechoice. The phone was collected from me on the 15 April 2015 for repairs. After a month I phoned to find out what the hold up was with the phone, one of the client service agents said that they can't fix the phone but they will send a replacement phone that will be claimed from my insurance. Today I phoned again to follow up on the delivery of the phone, just to find out that the phone has not even been dispatched which means that I have to wait another month and they deduct their payment each month but I still don't have a phone