VERY UNHAPPY CUSTOMER !

This is the most pathetic service I have received I have been a client of Homechoice for a few years and only recently took out a tablet with the their Fonechoice Division. I have Logged a call for them to collect my Tablet on the 25/02/2015 for repairs and was told that the device would be collected within 10 working days. There was no feedback or any communication from them to me. I followed up as to why they still haven't collected the device on the 22/4/2015 and was told they cannot tell why it was not collected. They reloaded my request and said they will collect 10 days from then it still hasn't been collected. on my follow up TODAY i was told they having a problem and have a backlog they have to once again RELOAD my request for the 3rd time. Now i am paying for something I cannot make use of and paying Insurance on this Device and STILL cannot get it Repaired. I WANT THIS SORETED OUT ASAP! no one bothers to inform the client about anything i am spending money and my time having to follow up on this.