JG
Janis G
1 reviews | Active since Apr 2018
19 Apr 2018, 12:41
Useless Fonechoice
I pay for the insurance monthly. Phoned in to report broken phone, had to phone twice to arrange just for the upliftment. Phone was eventually collected on 08/03/2018. But no phone back yet. Have phone in, been told the phone will be delivered - that was 2 weeks ago. Appalling
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Replies (2)
Fonechoice's replyOfficial
19 Apr 2018, 14:15Good Day ,
We are very sorry to hear about your service experience. We acknowledge your posting, and would like to apologise for the inconvenience.
We will follow up with the repair center and inform you accordingly soonest.
Regards
Customer Support Team
Best regards,
Fonechoice's reply19 Apr 2018, 14:15
Official
Good Day ,
We are very sorry to hear about your service experience. We acknowledge your posting, and would like to apologise for the inconvenience.
We will follow up with the repair center and inform you accordingly soonest.
Regards
Customer Support Team
Best regards,
Fonechoice's replyOfficial
21 Apr 2018, 12:40Dear Client
Thank you for raising your concerns with us. We are very sorry to hear about your service experience. We will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective, we require your identity number and your account number
Please email this to *** and one of our team members will be in touch on Monday.
Best regards,
Fonechoice's reply21 Apr 2018, 12:40
Official
Dear Client
Thank you for raising your concerns with us. We are very sorry to hear about your service experience. We will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective, we require your identity number and your account number
Please email this to *** and one of our team members will be in touch on Monday.
Best regards,