SP
Shanice P

1 reviews | Active since Jan 2016

16 Apr 2021, 09:43

UPSET CUSTOMER

Fonechoice Call Center is the most annoying ever!!! The agents are unsympathetic and rude.

Being a victim of a ****, all my debit orders were reversed and Fonechoice was one of them. Due to not getting any cash back from the bank for the ****, I am forced to pay my debts off. I explained to the call center agents that I am only able to make payment in May as I will pay double that month for the premiums, the damn call center agents still say they will continue calling until May and they will charge me interest for every call until the payment is made. Then what is the use of asking for a payment arrangement if you still gonna charge me for calls even after i make an arrangement. DOES THAT EVEN MAKE SENSE?!!!

I need a call from a supervisor or a manager because this is bull****!!!

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Replies (1)
Fonechoice
Fonechoice's reply21 Apr 2021, 14:45
Official
Hi Shanice,

We are very sorry we let you down. Before we dive in and resolve this for you we need your ID number.

We apologise for any inconvenience this may have caused you.

Regards,

Fonechoice Customer Support