Unprofessional Fonechoice

I'm very disappointed with this division of Homechoice , in 2018 i was called by a sales agent selling me a Laptop I took the offer because i was in need of it and it was so affordable . The next day i was called again by a supervisor confirming the sales that's when he made me aware that the laptop was a small laptop with a 32g of memory . So i decline the offer and then he told me they will cancel on their side . Now this year when i wanted to make a loan here it was appearing on my credit report .I called fonechoice on the 27 Oct 2020 again i made a call on the 05 Nov 2020 i was told that i will receive a cancellation letter via email within an 48 hours . Even today i have not received a cancellation letter . I have a reference for query (655059) . I'm very angry with their empty words so they must know that they have lost a client . Homechoice , fonechoice and finchoice . They must close my account since i do not owe them anymore.