Unhappy client

With my 1st complaint one of their pupil phoned me back but could not resolve my problem.It is 5 months that my tablet is with fonechoice.The first time Mr Botha let me know they declined the claim,then he referred it back to them.In that time they switched to another insurance company and just told me everytime they still waiting for the insurance.Last week I spoke to a Cindy who promised she will give Mr Botha a message to contact me,which he didn't.Today I phoned just to hear that my claim has been declined again.No phonecall from anyone and again Mr Botha did not want to speak to me because he was to busy phoning clients back according to the consultant with the name of Fisher but Mr Botha cannot contact me.I asked them to give me a cancellation figure but it is the amount I would have paid for the item if I bought it cash.What about all the premiums that I have already paid for a year now.I didn't accept it and asked Fisher they must send me the item back.I really hope THE CEO s Mr GARRAT,WIBBERLEY,MALTZ,KIRSTEN,ROUX SEES THIS.THANKS FOR A BROKEN ITEM THAT I STILL HAVE TO PAY AND FOR THE MOST BADDEST CUSTOMER SERVICE.WILL TELL PUPIL NOT TO BUY FROM YOU.WHAT A DISGRACE