1 reviews | Active since Feb 2018
UNFAIRLY AFFECTING ITC RATING
I REQUESTED FOR MY ITC CREDIT RECORD LAST WEEK AND I WAS REALLY SHUTTERED WHEN I SAW THAT I HAVEN'T BEEN PAYING MY FONECHOICE ACCOUNT FROM LAST YEAR AUGUST OF WHICH THE ACCOUNT IS BEING DEBITED EACH AND EVERY MONTH MY FROM MY FNB ACCOUNT, NOW I CAN'T APPLY FOR A NEW BOND BECAUSE OF THIS!!! I PHONED FONECHOICE AND I WAS TOLD THAT ACCORDING TO THEIR RECORDS MY ACCOUNT IS UPTO DATE AND THEY'LL SEND MY QUERY TO THEIR BILLING DEPARTMENT, TILL TODAY I AM STILL WAITING FOR FEEDBACK!
Dear Sir/Madam
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Dear Sir/Madam
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team