SM
Suzan M
1 reviews | Active since Feb 2014
14 Mar 2016, 15:27
Unacceptable Service
Fonechoice picked up my tablet for repairs in September 2015, 6 months later I am still waiting. When I phone them they tell me its ready to be dispatched and they are escalating the matter. Today the 14th of March 2016 I have been told that the manager by the name of Dean has escalated the matter and I should get my tablet either today or tomorrow. I am sick and tired of their promises I have finished paying for something I do not have.<br> These has been such a bad experience I will not advise anyone to get a contract through FoneChoice, THEY HAVE NO SERVICE WHAT SO EVER.<br> <br> <br> <br>
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Fonechoice's replyOfficial
31 Mar 2016, 11:50Hello lethabo140906,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Please feel free to contact us directly should you have any further queries on *** or ***.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Please feel free to contact us directly should you have any further queries on *** or ***.
Kind Regards
Customer Support Team
Fonechoice's reply31 Mar 2016, 11:50
Official
Hello lethabo140906,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Please feel free to contact us directly should you have any further queries on *** or ***.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Please feel free to contact us directly should you have any further queries on *** or ***.
Kind Regards
Customer Support Team