Three months and no complaint resolution

I bought a laptop from fonechoice on contract. I did not receive the laptop I had requested but as I was in urgent need of a laptop after my own had broken down I did not complain.<br> Then the new laptop from fonechoice breaks down after I used it only twice so I ask fonechoice to collect the laptop for repairs and they assure me that a courier would collect the laptop within 7days.<br> After this time has passed and I still have this non-functioning laptop I decide to call them and i'm told same story.<br> After another 7 days and no response I call again( an average call takes 10 to fifteen minutes) but still the laptop is not collected.<br> Now i call to make a formal complaint because it's going on three months and I am promised the laptop would be collected the following day but guess what, the laptop is still lying at my office waiting for collection.<br> I ask for contacts of the ombudsman and Carmen tells me she does not know the ombudsman. I ask to speak to Carmens seniors and she tells me they are all in a meeting.<br> I ask for a transcript of the complaint to be emailed to me, still no transcript.<br> Yet this ***** company continues to debit my account for insurance and laptop.<br> Avoid Fonechoice!