1 reviews | Active since Jun 2016
this fonechoice is like the worst ever
<p>My granpa (pensioner) took a so called contract with them which consist of a 10' tablet as wel as a cell phone first things first they gave it to him with problems he didnt notice any as he never used it yet until he asked me to take the phone for myself we then decided to send it for repairs as he took insurance on both the phone and tablet sent it in 8 march they said it will take 3 weeks maximam still havent recieved the phone but they sent us another broken tablet we sent it back again they were fast to collect the tablet and they still havent notified us about the phone his been paying each and every month yet no phone nor tablet like is it fair to take ur money for so many months and still not make a effort to send what we actually paying for yes its a contract and his aware he must pay no problem why then not keep to ur part of the contract and send thr things we actually paying for and no not another broken device please and stop promising my granpa things that u nt keeping ur word to is this what u do to all ur clients </p>
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
Please provide us with your grand-dad's contact details and ID number
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
Please provide us with your grand-dad's contact details and ID number
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
