TERMINATED CONTRACT

I had taken a 24 months contract for the omega tablet, I have received it on the 25 November 2014 and on the 26 November 2014 the device just went off and could not switch on or charge,<br> <br> I notified Fonechoice on the 27th November '14 ref MAR14798, and was told it will be collected, I made follow up on the 01/12/2014.<br> <br> I then send an email to [Email Removed] and copied [Email Removed] and notifying them of the problem and to cancel the contract i was told the contract was cancelled and the courier guys will pick the tablet up. indeed they collected it on the 12/01/2015 (i have their collection receipt). <br> <br> To my suprise they have been deductiong money every months i called them they told me they will refund me. it went on until i went to the bank to despute the debit i have to go to despute every months and now i am receiving calls 24/7 from finchoice demanding money for the tablet and the are threatening legal steps.<br> <br> when i call the fone choice ***number they are very quick to answer and immediatelty after i confirm my details they always put me on hold for more that 10minutes and they will never come back.<br> <br> please just sort this mess up.