team leader UNATHI KEDAMA

these people send statements after every 3 months when you do request a statement it takes 72 hours to get one, call the manager to the phone and boom no return waited (15 mins). The service is perthitic my ref number : 517770 held onto the call for 15mins with no return to the manager team leader UNATHI KEDAMA so-called team leader(please fire this person ) was on another call and could not attend to my call.